| Who
Should Attend
Internal
Auditors
Internal Audit managers
Heads
of Internal Audit
Compliance
officers
External
auditors
Other
Assurance providers |
Benefits
of attending
A thorough understanding of action centred approach
Build full understanding of the key skills required.
Appreciate the most up to date techniques
Learn many ways to improve your verbal communication
skills
Improve your team working
Be more confident in your presentations
Learn practical ways to improve your written reports |
Dear
Internal Audit Professional
-
Could your reports generate more action?
-
Do you communicate with management as effectively as
you would like?
-
Do your interpersonal skills help motivate and drive
your team?
-
Could your written reports have more impact?
-
Could you create greater rapport with management?
-
Could your efficiency be enhanced?
Attending
this highly practical seminar will provide the opportunity
to improve your reporting, communication and presentational
skills in order to make a substantial difference to the
way you interact with colleagues and senior management
Energised
by the need to provide broader assurance and to respond
to new Corporate Governance requirements, many Internal
Audit functions find they need to perform a much more
comprehensive spectrum of work than ever before –
whilst still providing comfort and reassurance that the
basics are being managed well.
Practitioners
have now to expand their role as facilitators and advisors
at the same time demonstrating that they are adding measurable
added value. The addition of internal consultancy into
the Internal Audit role has introduced an entirely different
dimension to this profession.
These responsibilities and challenges require a new set
of skills, competencies and abilities. Strong communication
and presentation skills are essential in this highly challenging
environment, whether this is facilitating control self-
assessment workshops or negotiating with management or
communicating your ideas in the form of reports.
This
exciting seminar features a series of case studies and
practical exercises covering verbal, listening, written
and other communication skills. You will have the opportunity
to learn from fellow professionals as well as benefiting
from the wide experience of your seminar leader Phil Griffiths.
Phil
is a renowned expert in the internal audit field, having
worked with hundreds of such functions across the world.
He will ensure that you take back practical and proven
techniques to help you increase your personal impact and
career prospects
Course
Outline
Sat
1 July -
Action Centred Auditing
The
need for effective communication
Exercise:
a thought provoking exercise
Convincing
management
Case
Study - negotiation
Sun
2 July - Action
centred Audit reports
Challenges
of audit reporting
What
recipients of the report expect
Assessment
and Evaluation of Your Own Reports
- Self evaluation
against the model provided (delegates
are asked to bring along 2 or 3 recent reports)
- Discussion
of findings/comparison with own evaluation/identification
of opportunities for improvement
- Key challenges
and their implications
Best
Practice Internal Audit Reports – The Way Forward
Mon 3 July
- Implementing Best Practice Audit Reports
The
main report
Presenting/Distributing
Reports and Measuring Success
- Distribution
lists
- Presenting
or issuing reports (including use of e-mail and the
Intranet)
- Alternative
methods of reporting e.g. PowerPoint presentations
- 20 steps
to success
- Follow
up audits – using the action plan
- How to
get management to take responsibility for chasing actions
- Determining
your reporting key performance indicators (KPI’s)
Writing
a Report in the Best Practice Format
- Interactive
Exercise- Taking a long report of your own – ideally
one with more than 15 pages and turning it into the
6 page best practice format
Tue 4 July - Getting
action during the Audit
The
Skills required
Preparing
for an assignment
Completing
an assignment
Wed
5 July - Communicating as a team and with Management
- Communicating
as part of a team - the do’s and don’ts
- 4 Practical
and fun exercises with analysis and feedback –
series of linked tasks requiring clear communication
and understanding
- 5
minute presentations on the experience after each exercise
with feedback
Moonshot
The Final Straw
Building Rapport
The Puzzle
- The skills
inventory – issues to concentrate on
All
the following skills will be incorporated today:
- Diplomacy
- Open -mindedness
- Communication
Skills – written, verbal, auditory, facilitation
and presentation
- Persuasiveness
- Negotiation
ability
- Self motivation
and self confidence
- Decision
making ability
- Flexibility
and ability to co-operate
- Time management
- Flexibility
and ability to co-operate
- Time management
- Judgement
- Analytical
skills
- Self control
- Practicality
- Results
orientation
Presentation
skills
Case Study – effective presentation –the
ultimate in reporting
- Discussion
of presentations and impact
- Determining
the audience and preparing an appropriate approach
- The need
for impact
- Deciding
the form of presentation
- Use of
visual aids
- How many
notes should you use
- Use of
humour – is this a good idea?
- Education
or decision seeking – the different techniques
- How to combat
nerves
- Keeping
in control
- How to
deal with questions
- Keeping
the flow
- The need
not to over prepare
- Use of
simple language
- How to
keep the audience’s interest
- Use of
props
- Anticipating
the questions
- Considering
what the audience will expect
- Assessing
the results
- Getting
feedback
- Learning
points discussed
- Development
of personal action plans
- Course
Summary
Copyright
Business Risk Management Ltd 2006 |
